At Brocap, your satisfaction is our top priority. If you’re not completely happy with your snapback purchase, our Returns & Refunds Policy is designed to facilitate a hassle free process. Please review the details below for information on returns and refunds:

How to Initiate a Return
Eligibility:

• Snapbacks must be unworn, in their original condition, with all tags and packaging intact.
• Returns are accepted within 30 days of the delivery date.

Process:

• Contact Us: Email our customer service at support@brocap.shop with your order number and reason for the return.
• Return Instructions: We will send you detailed instructions, including the return shipping address and a return authorization number.

Refund Process
Return Shipping: Customers are typically responsible for return shipping costs unless the product is defective or there was an error with your order.

Return Confirmation:

• Once we receive and inspect your return (usually within 24 hours), you will receive a confirmation email.
• Refunds will be processed within 7 business days after receiving and verifying the return.

Coverage Scenarios

• Customer Dissatisfaction: If you are not satisfied, return shipping costs are the customer’s responsibility. Refunds will be issued for the item cost minus the original shipping charge.
• Defective Product: If you receive a defective snapback, please email us photos of the defect at support@brocap.shop. We will provide a return label, inspect the item, and issue a full refund upon verification.
• Damaged Package: If your package arrives damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offering a replacement or refund as needed.
• Incorrect Product: If you receive an incorrect item, please email us at support@brocap.shop with details of the issue. We will provide a return label, and upon receiving the incorrect item, we will either send the correct product or issue a refund.
• Non Arrival of Product: If your order has not arrived by the expected delivery date, please contact us. We will investigate and issue a refund if necessary.

Cancellation Policy
To cancel your order after confirmation, please contact us immediately at support@brocap.shop. Cancellations made before shipment will incur no charges.

Refund Timeframe
Refunds are processed within 7 business days of receiving and inspecting the returned item. The refund should appear in your account within 7 business days after processing.

Contact Us:

• Call Us: +1 (719) 466-4781

• Email: support@brocap.shop

• For general inquiries, order issues, or feedback, please contact us via email

• Address: 999 N Waterman Ave, San Bernardino, CA 92410, United States

• We value your input. Please fill out the form below with suggestions for improving our products or services. We'll respond within 24 hours.

Thank you for choosing Brocap. We are dedicated to providing you with exceptional service and ensuring your complete satisfaction with our snapbacks!